CCPulse+ 8.1

CCPulse+ is a real-time contact center monitoring and reporting application that gives supervisors, analysts, and team leaders instant visibility into queues, agent activity, and service levels. Build tailored dashboards, set thresholds and alerts, drill into performance by team, skill, or interval, and export snapshots or historical trends to share with stakeholders. With flexible views and role-based access, CCPulse+ helps operations quickly spot bottlenecks, coach agents in the moment, and make data-driven decisions that improve customer experience and efficiency.

Key capabilities:

• Live KPIs across queues, agents, and interactions
• Customizable dashboards, wallboards, and templates
• Threshold-based alerts with clear visual cues
• Powerful filtering, grouping, and drill-down
• Historical summaries and easy data export for analysis

CCPulse+ is developed by Genesys Telecommunications Laboratories, Inc.. The most popular versions of this product among our users are: 7.0, 7.2, 7.5, 8.0 and 8.1. The name of the program executable file is CallCenter.exe.